The customer may submit complaints regarding the concluded sales via email or in writing to the Seller’s address. A correctly submitted complaint should contain:
- name, surname, address, e-mail address of the Customer
- the date of conclusion of the contract constituting the basis of the complaint
- description of the subject of the complaint, indicating the Customer’s request
- description of any circumstances justifying the complaint
If the data or information provided in the complaint need to be supplemented, before dealing with the complaint, the Seller asks the customer to complete it in the indicated scope.